Terms & Conditions

TERMS & CONDITIONS

PAVING

Natural Stone products are not manufactured but quarried out of the earth, normally in large blocks.

Each one is unique and will have variations in both colour and texture before being split.

They may also have minor deviations that are natural markings within the stone, such as fossilisation or veining.

Natural stone may develop brown markings as its natural iron content oxidises, this temporary phenomenon should disappear after a period of time.

To avoid variation of colour between batches we recommend ordering enough products to complete the entire project.

When using several packs, flags should be blended throughout the project to produce an overall natural appearance. Ensure you purchase your requirements in one purchase from the same batch as you can then mix together all the paving from all the crates.

Size variations will also occur and unfortunately this means we cannot guarantee particular sizes.

All product dimensions are nominal and calibrated products are subject to variations.

No responsibility will be accepted if customers’ knowingly lay paving with an apparent defect.

 

AGGREGATES

Natural Stone products are not manufactured but quarried out of the earth, normally in large blocks.

Each stone is unique and will have variations in both colour and texture before being split.

They may also have minor deviations that are natural markings within the stone.

 

DELIVERIES

Deliveries on our own vehicles are with a hiab or tipped, we do not deliver with a tail lift lorry.

Delivery times are between 7:30am to 5:00pm Monday to Friday, Saturday & Sundays are seasonal, we are unable to book specific delivery times.

Deliveries are made to kerb side only, however we will usually use our hiab to place to product onto your property at the drivers’ discretion. If you require our lorry to leave the public highway onto site/property you will need to sign a delivery disclaimer.

The road must be wide enough for a lorry to fit down, usually wider and larger than a dustbin lorry. If your access is restricted please inform us when placing your order. Please make sure that there are no overhead obstructions, such as overhanging trees or cables. And inform us of any height restrictions on the delivery route as this could prevent delivery.

Delivery for half bulk bag orders only will incur a £8.00 split bag fee.

Delivery charges are based on your specific postcode.

  • Zone 0 £8.00
  • Zone 1 £15.00
  • Zone 2 £30.00
  • Zone 3 £45.00
  • Zone 4 £60.00
  • Zone 5 POA

 

PAVING / BLOCK PAVING RETURNS

Goods must be clean and in a re-saleable condition, in full unopened packs.

We split packs to ensure you have the correct quantity for your project, but unfortunately we are unable to accept part pack returns.

Special order purchases will not be refunded.

 

RETURNS

You can return your purchase in its original condition within 28 days of the date you received the item, some products are non returnable due to cross contamination please ask which this applies to before placing your order.

If your item needs to be collected this will have a minimum collection fee of £10.00 (fees will vary depending on location)

+ 10% restocking fee.

 

PAYMENT

Title of all goods supplied remains with Massams Supplies Ltd until paid for in full, if you fail to make payment by agreed terms we have got the right to pass any outstanding amounts to third party debt recovery and further costs will incur.

 

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